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Categories
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Audio & Multimedia
Audio Encoders/Decoders, Audio File Players, Audio File Recorders, CD Burners, CD Players, Multimedia Creation Tools, Music Composers, Other, Presentation Tools, Rippers & Converters, Speech, Video Tools Business
Accounting & Finance, Calculators & Converters, Databases & Tools, Helpdesk & Remote PC, Inventory & Barcoding, Investment Tools, Math & Scientific Tools, Office Suites & Tools, Other, PIMS & Calendars, Project Management, Vertical Market Apps Communications
Chat & Instant Messaging, Dial Up & Connection Tools, E-Mail Clients, E-Mail List Management, Fax Tools, Newsgroup Clients, Other Comms Tools, Other E-Mail Tools, Pager Tools, Telephony, Web/Video Cams Desktop
Clocks & Alarms, Cursors & Fonts, Icons, Other, Screen Savers: Art, Screen Savers: Cartoons, Screen Savers: Nature, Screen Savers: Other, Screen Savers: People, Screen Savers: Science, Screen Savers: Seasonal, Screen Savers: Vehicles, Themes & Wallpaper Development
Active X, Basic, VB, VB DotNet, C / C++ / C#, Compilers & Interpreters, Components & Libraries, Debugging, Delphi, Help Tools, Install & Setup, Management & Distribution, Other, Source Editors Education
Computer, Dictionaries, Geography, Kids, Languages, Mathematics, Other, Reference Tools, Science, Teaching & Training Tools Games & Entertainment
Action, Adventure & Roleplay, Arcade, Board, Card, Casino & Gambling, Kids, Online Gaming, Other, Puzzle & Word Games, Simulation, Sports, Strategy & War Games, Tools & Editors Graphic Apps
Animation Tools, CAD, Converters & Optimizers, Editors, Font Tools, Gallery & Cataloging Tools, Icon Tools, Other, Screen Capture, Viewers Home & Hobby
Astrology/Biorhythms/Mystic, Astronomy, Cataloging, Food & Drink, Genealogy, Health & Nutrition, Other, Personal Finance, Personal Interest, Recreation, Religion Network & Internet
Ad Blockers, Browser Tools, Browsers, Download Managers, File Sharing/Peer to Peer, FTP Clients, Network Monitoring, Other, Remote Computing, Search/Lookup Tools, Terminal & Telnet Clients, Timers & Time Synch, Trace & Ping Tools Security & Privacy
Access Control, Anti-Spam & Anti-Spy Tools, Anti-Virus Tools, Covert Surveillance, Encryption Tools, Other, Password Managers Servers
Firewall & Proxy Servers, FTP Servers, Mail Servers, News Servers, Other Server Applications, Telnet Servers, Web Servers System Utilities
Automation Tools, Backup & Restore, Benchmarking, Clipboard Tools, File & Disk Management, File Compression, Launchers & Task Managers, Other, Printer, Registry Tools, Shell Tools, System Maintenance, Text/Document Editors Web Development
ASP & PHP, E-Commerce, Flash Tools, HTML Tools, Java & JavaScript, Log Analysers, Other, Site Administration, Wizards & Components, XML/CSS Tools |
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Public Folder HelpDesk 11.3
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kalmstrom.com Business Solutions
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Description:Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL Server or SQL Azure. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked.
Powerful, integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users. Outlook 2003-2010, also Office 365.
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| Helpdesk, Outlook, Issue Tracking, Support, Call center, computer support, group support, help desk software, itil, IT help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution |
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